FAQs

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we do. All international orders are shipped out with DHL Express. 

WHAT HAPPENS IF MY ORDER HAS BEEN SENT BACK?

You'll have 2 options. We can send the package back, but you'll be responsible for the shipping fee, or we can refund the items, but the shipping fee will not be included in the refund.

MY ORDER SAYS DELIVERED BUT I HAVENT RECEIVED IT. WHAT NOW?

Contact your local post office to see if they can help you further. We are only responsible for lost/damaged packages if your package is registered (this option is available at checkout). 

HOW OFTEN DOES YSHAIRR RESTOCK ITEMS? 

We don't restock items because we barely work with stock. We might sometimes have a small stock due to cancellation or changes of orders. All items can be bought without it being in our possession. 

CAN I CANCEL OR RETURN WHAT EVER I ORDERED? 

We accept cancellation of order and returns within 30 days. Packages that are sent back damaged, or not in it's original state, will be sent back to the buyer. 

HOW LONG DOES SHIPPING TAKE?

Our standard shipping time could take up to 14 workdays. This because we barely work with stock. We advise buyers to read our shipping policy before placing an order. Any delays regarding orders will be communicated through e-mail.

HOW DO I TRACK MY ORDER? 

Once we ship your order, you'll receive the tracking code. All orders are shipped with our local carrier and partner called PostNL.

ARE THE ITEMS I ORDER BASED OR TESTED ON ANIMALS?